Introduction
Last Updated: April 21, 2024
This Privacy Policy (“Policy”) describes how Hymn & Score Library. (“Hymn & Score Library,” “we,” or “us”) collects, uses and discloses your personal information. “Personal Information” means any information relating to an identified or identifiable individual. This Policy applies to information we collect when you use our website, mobile applications and other online products and services where this Policy is posted (collectively, the “Services”). By using the Services, you agree to the collection, use, disclosure, and procedures this Policy describes. Beyond the Policy, your use of the Services is also subject to our policy.
Information That We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
If you do not provide certain information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
1. Information That You Provide to Us
a) Registration and Profile Information. When you register to use our Services, sign up for notifications or updates, or register for our events or promotions, we ask you for information including but not limited to your name, email address, phone number, home address and any additional information you may provide.
b) Files
We store, process and maintain files that you create and/or upload using the Services (as well as previous versions of your files), including documents that you create, images you upload, share, and other data related to your account in order to provide the Services to you.
c) Communications
If you contact us directly, fill out surveys or request additional information, or otherwise communicate with us through our Services, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
d) Payment Information
If you make a purchase through our Services, in addition to the information described above, we will collect billing address. Your payment-related information, such as credit card or other financial information, will be collected by our third-party payment processors on our behalf.
2. Information We Collect When You Use Our Services
a) Location Information
When you use our Services, we infer your general location information,
b) Device Information
We receive information about the device i.e phone or desktop.
c) Usage Information
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services like the pages or other content you view, referrer URL, number of log-ins, data displayed or clicked on (e.g. links), actions taken through the Services, the dates and times of your visits.
d) Information from Cookies and Similar Technologies
We and our third-party partners collect personal information using cookies, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept certain categories of cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
e) Course Information
If you participate in a training or product course, we collect course completion data.
3. Information We Receive from Third Parties
a) Information from third-party services.
If you choose to link our Services to a third-party account, e.g. one of our integration partners, we may receive information about you, including your profile information and your photo, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
b) Other third parties.
We may receive additional information about you, such as information about your company, company size, job title, and job level as well as contact information, such as email address or phone number, from third parties such as data or marketing partners and combine it with other information we have about you.
Please note that all of the information we collect about you may be combined and used for the purposes described in the “How We Use the Information We Collect” section below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
4. How We Use the Information We Collect
We use the information we collect for the following purposes:
· Analytics and Feedback
Monitoring and evaluating trends, usage and activities in connection with our Services and collecting feedback for how to improve them.
· Auditing Interactions
Auditing related to your interaction with our Services and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with other standards.
· Combining Data
Linking or combining with other information we acquire from third parties to help understand your needs and provide you with better service
· Communicating
Communicating with you, providing you with updates and other information relating to our services and products, providing information that you request, responding to comments and questions and requests, and otherwise providing sales and customer support.
· Contracting Vendors
Contracting with vendors and service providers to perform services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytics services.
· Enabling Transactions
Otherwise enabling or effecting, directly or indirectly, a commercial transaction.
· Identity verification
Verifying identity for login purposes and to provide product support in certain situations.
· Improving Our Services
Undertaking activities to verify or maintain the quality or safety of our services, and to improve, upgrade, or enhance our services.
· Marketing
Sending or showing you advertising or promotional materials, including information about new products, services, contests, features and enhancements, special offers and other events from Lucid and our select partners that may be useful, relevant, valuable, or otherwise of interest to you.
· Order Fulfillment
Providing and delivering the products and Services you request, process transactions and payments, and to send you related information, including confirmations and invoices.
· Personalization
Personalizing your experience with our Services, such as providing content, language preference, communications or features that match user profiles or interests.
· Providing Services
Providing, maintaining, operating, and improving our Services.
· Research
Undertaking internal research for technological development and demonstration.
· Sales Outreach
Contacting current or prospective users or customers to discuss our offerings.
· Security Issues
Finding and preventing fraud and abuse and responding to trust and security issues that may arise.
· Sending Message
Sending you text messages or push notifications.
· Training and Rewards
Offering training, advocacy and reward opportunities to our users.
5. How We Disclose the Information We Collect
We do not disclose information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
Analytics Providers. We use analytics services including Google Analytics to collect and process certain analytics data about our Services. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
· Consent
We may also disclose personal information from or about you or your devices with your permission.
· Documents and Chat
Files you create, upload, or copy into our products may, if you choose, be read, copied, used and redistributed by people who have access to the documents. Information you disclose using the chat function of the Services may be read, copied, used and redistributed by people participating in the chat. Use care when including sensitive personal information, such as home addresses or phone numbers, in documents you share or in chat sessions. In addition, if you accept an invitation to view or collaborate on a document, your personal information may be visible to certain other users on the account (e.g. the account owner) or on the document (e.g. other collaborators).
· Integrations and Other Online Services
Our Services allow you to, upon your direction, integrate with other online services and disclose your documents or other information to such services. You understand and agree that the use of your information by any other service will be governed by the privacy policies of these third-party services and your settings in those services. We encourage you to review their privacy policies.
· Marketing Services
We do not rent, sell, or share information about you with non-affiliated companies for their direct marketing purposes, unless we have your permission.
· Social Networks
We may post user feedback or customer case studies on our social media accounts.
6. Your Choices
Termination of Services
You may terminate your use of the Services at any time, but in order for us to remove all of your information from our systems, you must permanently delete your account. After permanently deleting your account, we may retain certain information. We may also retain cached or archived copies of your information for a certain period of time.
Promotional Communications
You may opt out of receiving promotional emails, text messages, or mail from Hymn & Score Library by visiting your user settings page and updating your communications preferences, by following the instructions in emails or text messages, by visiting this website, or by sending an e-mail to hymscolibrary@gmail.com. If you opt out, we may still send you transactional or relationship messages, such as emails about your account or updates to our Services. When you opt out of promotional emails, we may keep your email address even if you permanently delete your account to make sure that we do not send you additional promotional email.
Do Not Track
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Managing Cookie Preferences
You can manage your cookie preferences at any time.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Data Security
Hymn & Score Library takes reasonable measures to protect your personal information and your documents from loss, misuse and unauthorized access, disclosure, alteration and destruction and to ensure that your documents remain available to you. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.
Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate (Third-Party Services). We are not responsible for the privacy practices of these Third-Party Services. Please be aware that this Policy does not apply to your activities on these Third-Party Services or any information you disclose to these Third-Party Services. We encourage you to read the privacy policies of these Third-Party Services before providing any information to them.
Children’s Privacy
Outside of our Hymn & Score Library for Education Services, we do collect, maintain, or use personal information on behalf of parents and guardians of children under 16 years of age, and parts of our Services are directed to children. You agree to register a child for assessment purposes. Data including profile information and rewards from different assessments done by the child, may be retained by us.
7. Your Rights
You have certain rights and protections regarding the processing of your personal information. Unless otherwise provided under applicable law, you have the following rights:
· Rectification and Deletion. You may ask us to update and correct inaccuracies in your personal information, or to have the information anonymized or deleted, as appropriate.
· Consent Withdrawal
You may withdraw any consent you previously provided to us regarding the processing of your personal information, at any time and free of charge.
· Update Your Information
You can update your account and profile information or delete your account through your account settings.
8. Changes to this Policy
We will post any adjustments to the Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services. We shall update these terms and services.
9. Contact Us
Lucid is responsible for processing your information. If you have questions, comments, or concerns about our processing activities, please contact Hymn & Score Library at: hymscolibrary@gmail.com and our social media accounts.